Confluence tech support

Installation and upgrade
Maintenance and incident management
Content migration from other DMS
Security and integration with middleware

Semanta has long experience with Atlassian Confluence tech support. We provide the support of Confluence 2.6 to 3.1 by our customers, we are able to install the system on MS SQL, MySQL and Postgres, we offer security strengthening of systems and more reliable and more efficient backup. We can also handle a migration of vast volumes of documents from a file-system to the Confluence and create an ergonomic navigation and security.

Support of users and managers

Enhancement of user-comfort
Users behavior monitoring
Custom functionality development
Full support of Czech language

Confluence becomes the storage of important business information. It is important to organize it in such a way that its users can find any needed content quickly and easily. That's why Semanta has developed a few Confluence extensions for better search and information navigation. Moreover we translated the entire Confluence environment into Czech language. We are able to evaluate the users behavior and visit rate of pages. These statist.ics help us to improve the organization of information.

Confluence tech-support

Installation and upgrade

Confluence installation on operating systems and application servers according to client's specification
Confluence upgrade together with data migration. We also provide operation of many Confluence plugins after the migration
Help with migration to a differenta hardware
We can install Confluence on variety of databases according to client's specification
We provide customization of GUI, layouts and other configuration according to client's wishes

Maintenance and incident management

System administration (user permissions and security management, performance tuning)
Management of incidents and system failures (fast back recovery of Confluence, cold-stand-by configuration)
Full backup configuration (backup at DB level which works well with no respect to data volume)
Backup integrity checks and application logs checks
System status and availability monitoring (automatic incident notification plus impending problems warnings)
systému

Migration of content from other DMS
Migration of documents stored on shared disc drives in MS Office and other formats MS Sharepoint integration Full-text search of documents (MS Office, PDF and others) Adjustments of full-text search to work better with documents in Czech language

Security and middle-ware integration
LDAP integration (login information + user permissions according to LDAP) Security audit (HTTPS configuration, protection against security risk plugins - mainly javascript and SQL injections) User permission reports and batch reconfiguration of permissions

Users and managers support

User comfort enhancement
Better ergonomic navigation GUI configuration according to corporate graphics identity Development of graphics themes according to client's specification Creation of navigation menus and cross-roads

User behavior monitoring
Automatic analysis of user behavior Visit rate reports for pages and spaces Automatic assessment of most active users Reports on approval flow process states

Custom functionality development
Confluence pages with forms Questionaires and simple e-learning Setup of approval flow and publication process

Full support of Czech language
Complete localization into Czech language Adjustment of full-text search for work with Czech texts (not-sensitive to diacritics) Howtos, tips and tricks in Czech language Localization of plugins

Consulting